Shipping & Handling
At heramoon, we are dedicated to delivering your order safely and efficiently, wherever you are in the world. We work with trusted international carriers to ensure your package arrives in excellent condition.
1. Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. During busy periods or promotional events, processing may take slightly longer. You will receive an email notification once your order has been shipped.
2. Shipping Methods
We offer a range of shipping options to meet different needs, including standard and expedited services. Available methods and estimated delivery times will be shown at checkout based on your location.
3. Delivery Times
Delivery times vary depending on your destination and the selected shipping method. Most international orders arrive within 7–21 business days after shipment. Please note that customs clearance procedures in your country may cause additional delays beyond our control.
4. Tracking Your Shipment
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s progress. You can also check the status by entering the tracking number on the carrier’s official website.
5. Shipping Costs
Shipping rates are calculated at checkout based on the weight of your order, the destination, and the chosen shipping method. Free shipping promotions, if available, will be clearly indicated on our website.
6. Duties and Taxes
International shipments may be subject to import duties, taxes, or customs fees. These charges are determined by the regulations of your country and are the responsibility of the recipient. heramoonis not responsible for these additional costs.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at heramoon@outlook.com within 7 days of the expected delivery date, including your order number and relevant details. We will work with the carrier to resolve the issue and arrange a replacement or refund as needed.
We strive to make your shopping experience seamless from order to doorstep. If you have any questions about shipping, feel free to reach out to us at heramoon@outlook.com.